Lauren Brooks

A typical SaaS buying journey has nothing to do with the classic seven touches. Today, the environment is so crowded that you need to build trust, stay visible across multiple channels, and show up everywhere your buyers are researching. Most SaaS teams do not have the resources or specialist depth to do all of this […]

Every company wants better data. But better data does not come from adding another dashboard, tracking every possible event, or giving the data team a long list of reports to build. That is where many analytics implementation projects start to go wrong. The tool may be powerful. The data may be there. The team may […]

Customer feedback has never been more abundant, or more difficult to interpret. Reviews, surveys, support tickets, in-app comments, social mentions, and community posts generate a constant stream of customer language. While collection has become automated and scalable, interpretation remains the bottleneck. By 2026, organizations are no longer asking whether they collect enough feedback. The real […]

Vertical SaaS lives and dies by two numbers: how many customers you add, and how many you keep. Most teams fixate on growth, but in 2026, retention is where the real pressure sits. Acquisition costs continue to rise, competition in service-based software keeps tightening, and churn erodes margins faster than most dashboards admit. If you […]

Starting July 1st, 2023, Universal Analytics (UA) stopped processing hits, including standard properties in accounts containing 360 properties. Businesses that use UA are left with no option other than migrating to an alternate analytics solution. While Google came up with a more advanced version of UA, called Google Analytics 4 (GA4), to replace it, the […]

In SaaS, recognizing and responding to trends is key to staying competitive. Product trend analysis helps you understand user behavior, anticipate market shifts, and make decisions that truly move the needle.  Whether it’s reducing churn, increasing feature adoption, or refining your product roadmap, trend analysis provides a clear path forward. With Usermaven, uncovering and acting […]

If you were to concisely describe how paid users of a service behave, compared to how free users behave, it would be this: the free user clicks around; the paid user gets things done. And this has nothing to do with the fact that the free user doesn’t need the product. Once a free user […]

Did you know that modern SaaS companies generate an impressive 2.7 terabytes of marketing data every week? Yet, 68% of them still struggle to make the most of competitive intelligence. The issue isn’t a lack of fancy analytics tools or a tight budget. The real problem is a fundamental challenge: gathering accurate, real-time market data […]

Remote SaaS operations have exploded, with 87% of software companies now employing distributed teams across multiple continents. Yet beneath this transformation lurks a security nightmare most executives don’t see coming. The average SaaS company experiences 4.2 data incidents annually, costing $3.9 million per breach. These aren’t just statistics; they’re warning signals that traditional security approaches […]