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Website and product analytics terms you need to know

Understanding analytics terminology is crucial for making informed decisions. Our glossary simplifies key terms and metrics, offering clarity and empowering everyone—from beginners to experts to confidently navigate the world of analytics.

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A

A/B testing

Comparing two versions of something (website, app element, etc.) to see which performs better with users.

Account

Your central hub in Usermaven, where you manage workspaces, team members, and access various features.

Acquisition channels

Sources (e.g., search engines, social media) or mediums (e.g., paid ads, organic traffic) through which users discover your platform.

Active users

Individuals who engage with your website or app, including both new and returning users.

Adoption

The extent to which users utilize a specific feature within your platform. High adoption indicates successful integration into their workflows.

Adoption rate

A metric that measures the success of a product or service by gauging its user acceptance over time.

Affiliate program

A collaborative marketing initiative where users earn rewards for referring others to your platform.

Analytics

The process of collecting, organizing, and analyzing data to gain valuable insights into your business performance, user behavior, and more.

Analytics reports

Documents or presentations that summarize and visualize data collected from the website or app analytics tools. These reports provide insights into user behavior, traffic sources, conversion rates, and other key metrics.

Analyze

Examining data to uncover patterns, trends, and meaningful insights that inform decision-making.

API credentials

Access credentials (such as API keys, tokens, or passwords) used to authenticate and authorize access to an application programming interface (API).

API key

A unique identifier that allows secure integration of Usermaven with other platforms or applications.

Attribution

Assigning credit for user interactions and conversions (e.g., purchases, signups) to various touchpoints (e.g., marketing channels, website elements) within their journey

Audience

The group of individuals or users who are targeted by a particular marketing campaign, content strategy, or product offering.

Audience segmentation

A marketing strategy that divides your audience into smaller, more targeted groups based on shared characteristics or behaviors. This allows for more personalized messaging and connections.

Auto-capture events

Automatically tracks user actions on the front end of your website or app, such as clicks, form submissions, or video plays.

Average order value (AOV)

The average value of each order placed within a defined period, calculated by dividing the total revenue by the number of orders.

B

Behavioral analytics

The method of collecting, measuring, and analyzing data related to user behavior on your website or app. This can include browsing patterns, purchase habits, product usage, and more.

Bounce

When a user leaves a web page without further interaction, such as clicking on another page or taking an action.

Bounce rate

The percentage of single-page sessions (users who view only one page) compared to the total number of sessions on your website. Bounce Rate=(Single-Page Sessions/Total Sessions)×100

Browser

A software application used to access and navigate the internet, allowing users to view web pages, interact with online content, and access various digital services and resources.

Bulk events

Sending multiple events (user interactions) to Usermaven in a single request, improving efficiency and performance.

C

Call to action (CTA)

A direct message or button that encourages users to take a specific desired action, such as making a purchase, signing up for a newsletter, or downloading a file.

Cookie-less tracking

Captures information about visits without storing user-identifiable data (privacy-focused).

Campaign tracking

The process of monitoring and analyzing the performance of marketing campaigns to understand their effectiveness and identify areas for improvement.

Change password

A feature within your Usermaven account that allows you to securely update your password.

Channel mapping

The process of identifying and categorizing different marketing channels through which users interact with a brand or product, helps to track and analyze the effectiveness of each channel in driving conversions and engagement.

Churn

Users who cease engaging with your platform within a given timeframe, often indicating lost interest or dissatisfaction.

Churn rate

The percentage of users who cancel their subscriptions or stop using your platform within a specific period, usually expressed as a monthly or annual rate.

Click-through rate (CTR)

The ratio of users who click on a link or call to action (CTA) compared to the total number of times the link or CTA was displayed (impressions).

Client-side tracking

Data collected directly from the user's device, which can be impacted by ad blockers.

Cohort analysis

A technique used to analyze user retention by grouping users based on a shared characteristic, such as their signup date. This allows you to track how different groups of users behave over time.

Companies

Usermaven provides analytics tracking solutions specifically designed for businesses and organizational use.

Compare metrics

The process of analyzing and contrasting various performance indicators or measurements over time, between different segments, or against benchmarks to assess trends, identify patterns, and make informed decisions.

Comparison

Compare metrics, time periods, or segments to understand trends and patterns.

Consent

In the digital realm, user agreement for the storage and processing of their personal data by a platform or service.

Contacts hub

Provides insights into visitors, users, and companies interacting with your platform.

Content personalization

Utilizing user data to tailor the content displayed on your website or app to their individual needs, interests, and past behaviors.

Content tracking

Enables you to measure the performance of various content elements on your website or app, such as blog articles, landing pages, pop-up banners, etc. This can help you understand what content resonates best with your audience.

Conversion attribution

The process of identifying the specific channels or touchpoints that influenced a user's decision to complete a desired conversion.

Conversion goals

Specific actions or objectives that businesses want users to complete on their website or platform, such as making a purchase, signing up for a newsletter, filling out a contact form, or downloading a whitepaper.

Conversion rate

The percentage of users who complete a desired action (conversion) out of the total number of users who were exposed to that opportunity. Conversion Goals: Specific actions you want visitors to take, like making a purchase.

Conversions

User actions that align with your defined goals, such as completing a purchase, submitting a form, or signing up for a free trial. Monitoring conversions provides insights into the success of your website or app in driving desired user behavior.

Cookies

Text files storing data on users' devices to identify them across website visits.

Custom events

Tailor-made approach to monitor user engagement for personalized analysis.

Customer data platform

A software system that collects, unifies and manages customer data from various sources to create a single, comprehensive view of each customer, enabling personalized marketing and improved customer experiences.

Customer experience

A customer's overall perception of interactions with a brand.

D

Data consen

Temporary access granted to Usermaven support to investigate and resolve an issue.

Daily active user (DAU)

An individual who interacts with your platform on a specific day.

Dark patterns

Deceptive website/app practices that trick users into unintended actions.

Dashboard

A visual interface displaying key metrics and reports in a user-friendly view.

Data anonymization

Removing personal details from data to protect individual privacy.

Data consent

Explicit permission or agreement given by an individual or user for their personal data to be collected, processed, and used by a company or organization, typically obtained through consent forms, privacy policies, or terms of service.

Data controller

The entity responsible for determining how personal data is handled.

Data discrepancy

Differences or inconsistencies found between data sets or reports, may occur due to errors in data collection, processing, or integration, affecting the accuracy and reliability of analytics insights.

Data export

The process of extracting and transferring data from a system, database, or application to an external destination or format for storage, analysis, or sharing purposes.

Data freshness

How recent and up-to-date the information in a dataset is.

Data import

The process of transferring or bringing external data into a system, database, or application for storage, analysis, or further processing.

Data layer

The technical foundation that collects and organizes website or app data.

Data management platform (DMP)

Platform for managing audience data from various sources.

Data privacy

The right of individuals to control their personal data and its use.

Data privacy breach

Unauthorized access or disclosure of personal data.

Data processing agreement

A legal contract outlining how personal data is processed.

Data protection authority (DPA)

Government body overseeing data privacy regulations.

Data retention

The period for which data is stored.

Data sampling

Using a subset of data to represent the whole dataset.

Data stream

A continuous flow of data that is generated, collected, and transmitted from various sources such as sensors, applications, or devices to a destination where it can be processed, analyzed, or stored for further use.

Data subject

The individual whose personal data is being processed.

Data subject access request

A request by an individual to access their personal data.

Data thresholds

Predefined limits triggering specific actions based on data values.

Data-driven attribution

Assigning conversion credit based on data-backed insights.

Date picker

A graphical user interface (GUI) element or widget that allows users to select dates from a calendar or input field, commonly used in forms, applications, and websites for selecting dates, scheduling events, or setting time-sensitive parameters.

Debug

The process of identifying, analyzing, and fixing errors or issues in software code or systems to ensure proper functionality and performance.

Delete workspace

Permanently remove a workspace from your account.

Demand-side platform (DSP)

Platform for advertisers to buy ad space across various platforms.

Detailed view

Allows for deep dives into specific data points, reports, or user segments.

Device fingerprint tracking

Unique identification of a device based on its characteristics.

Dimension

A category used to organize and analyze data (e.g., date, channel).

Direct traffic

Visitors come directly to a website by typing the URL or using bookmarks.

Direct visits

Website or app sessions where users access it directly (typing URL or bookmarks).

Drop-off

The point where a user abandons the process or website without completing the intended action.

Drop-off rate

Measures the percentage of users who abandon the user journey at specific points.

Duplicate funnel

Creates identical funnels for streamlined analytics.

E

E-commerce analytics

Analyzing customer behavior and website performance data from your online store to optimize sales and improve the overall customer experience.

E-commerce reporting

Presenting e-commerce analytics data in a clear and concise format, facilitating informed decision-making.

E-commerce tracking

Utilizing various technologies to collect data about user interactions within your online store.

Engagement

The level and nature of user interaction with your website or app, reflecting their interest and involvement.

Entry pages

The specific web pages through which users first access your website or app.

Entry rate

The percentage of overall website visitors who start their visit on a particular page.

EU privacy regulation

An EU regulation governing online privacy, including requirements for obtaining user consent for cookies and website tracking.

EU-US data privacy framework

A proposed agreement between the EU and US aiming to ensure adequate data protection for EU citizens' data transferred to the US.

Event-based web analytics

A web analytics approach that focuses on tracking specific user actions like clicks, form submissions, and video plays on a website.

Events

Specific actions taken by users on your website or app, such as clicks, downloads, or form submissions, providing valuable insights into user behavior.

Events count

The total number of events recorded within a specified timeframe, offering an overview of user interaction activity.

Exclude traffic

The process of filtering out specific types of traffic or visits from analytics reports or data analysis, typically to focus on relevant and meaningful user interactions and exclude noise or irrelevant data points.

Exit intent pop-up

A temporary window that appears when a user exhibits behavior indicating they are about to leave your website, aiming to recapture their attention and potentially convert them.

Exit pages

number of entries on a particular page divided by the total number of views that page received (in percentage)

Exit rate

number of exits on a particular page divided by the total number of views that page received (in percentage)

F

Feature adoption

A key metric that indicates the extent to which users utilize a specific feature within your platform.

Feature usage

The frequency and extent to which users interact with specific features or functionalities of a product or service, measured to understand user behavior and satisfaction.

Filters

Tools or settings that allow users to narrow down data or content by specifying criteria, helping to focus on relevant information and exclude unnecessary details.

First seen

The timestamp representing the first instance a user interacts with your website or app.

First touch point

Identifies a user's initial interaction with your platform, providing insights into the elements that first capture their attention.

First viewed page

The initial page users see upon entering your website or app.

First-party cookie

A cookie set by the website or app you are currently visiting, used to store information specific to that website or app.

First-party data

Data collected directly from users through your website or app, giving you ownership and control over the information.

First-party tracking

The process of collecting data about user behavior on your own website or app, using first-party cookies or other tracking methods.

Funnel analysis

Examining and evaluating the various steps within a user journey, often focusing on conversion rates and user behavior at each stage.

Funnel breakdown

A detailed analysis of each step within a user journey, providing insights into factors like location, device used, and first touchpoint.

Funnel comparison

Comparing the performance of different funnels over different time periods allows you to identify improvement areas and optimize your conversion strategies.

Funnels

A sequential roadmap that guides users or visitors from their initial interaction to completing a desired action, such as making a purchase.

G

GDPR

General Data Protection Regulation, an EU regulation governing personal data protection and privacy.

General settings

Your control panel for configuring and customizing your Usermaven analytics environment.

Go-to-market (GTM) strategy

A plan outlining how you will introduce and establish your product or service in the marketplace.

Goal tracking

Monitoring and measuring specific actions taken by users on your platform, such as purchases or sign-ups.

Google search console

A free Google tool offering valuable insights into your website's search engine visibility and performance.

H

Hypertargeting

Targeting specific, highly defined audience segments with tailored marketing messages and campaigns.

I

Identify function

Allows you to connect Usermaven with your CRM or marketing automation platform to enrich user data with additional details and personalize the user experience.

Iframe

A web page section displaying content from another website.

Impressions

The number of times a specific piece of content (e.g., ad, page) is displayed, regardless of user interaction.

Inbound marketing

Attracting and engaging potential customers through valuable content and online experiences.

Integrations

Connecting Usermaven with other third-party tools and platforms, enabling data consolidation and a more comprehensive view of your analytics.

Interface

The point of interaction between a user and a computer system or software application, encompassing visual elements (such as menus, buttons, and screens) and functional aspects (like input controls and navigation), designed to facilitate user interaction and task completion.

J

Journeys

The series of steps users take to complete a specific goal on your website or app, often leading to conversion.

K

Key performance indicator (KPI)

A measurable metric that reflects the success of a specific objective or strategy.

Keywords

Words or phrases users enter into search engines to find information, relevant to search engine optimization (SEO).

L

Landing page

The specific webpage users arrive at after clicking on a link from an ad, email, or other source, often designed for a specific conversion goal.

Last seen

The timestamp indicates a user's most recent interaction with your website or app

Last viewed page

The final page a user viewed before exiting your website or app.

Lead

A potential customer who has shown some interest in your product or service.

Lead acquisition (lead generation)

The process of attracting and identifying potential customers.

Lead magnet

A valuable piece of content, such as an ebook or webinar, offered in exchange for user contact information.

Lead nurturing

The process of building relationships and fostering interest with potential customers through personalized communication and information.

Life cycle

The sequential stages or phases that a product, service, or process undergoes from inception or introduction through development, maturity, and potentially decline or termination.

Locations

Geographical areas or places where users are located or accessing a service, platform, or content.

M

Marketing automation

Using software to automate repetitive marketing tasks, such as sending emails or nurturing leads.

Marketing campaign

A coordinated set of activities aimed at achieving a specific marketing goal.

Marketing funnel

A visual representation of the customer journey, from initial awareness to conversion.

Marketing qualified lead (MQL)

A lead who has shown enough interest in your product or service to be considered a viable sales prospect.

Maven AI

An artificial intelligence tool developed by Usermaven to analyze user behavior, provide insights and optimize marketing strategies through data-driven decisions and automation.

Medium

Broad categories defining the source of user visits, such as organic search or referral traffic.

Metasite

A website that aggregates content from other websites.

Metric

A measurable value that helps you track and analyze your progress towards a goal.

Mobile analytics

The practice of collecting and analyzing data about user behavior on mobile devices.

Module

A distinct component within a feature, serving a specific function.

Monthly active users (MAU)

Users who interact with your app over a 30-day period.

Most engaged users

A subset of users exhibiting high levels of interaction within your digital platform.

Multi-channel attribution

Assigning credit for conversions across multiple touchpoints a user encounters throughout their journey.

Multichannel

Utilizing various channels (e.g., email, social media, paid advertising) to reach your audience.

N

New user

A user who interacts with your website or app for the first time.

New visitor

A user who visits a website, application, or platform for the first time within a specified period, typically tracked using cookies or other tracking mechanisms.

Non-personally identifiable information (Non-PII)

Data that cannot be used to identify a specific individual.

Notes/Annotations

Comments, remarks, or annotations added to documents, files, or digital content to provide additional context, instructions, or insights.

O

On-premise/self-hosted

Software installed and managed on your own servers, not on a cloud platform.

Onboarding

he process of introducing new users to your platform and its features.

Operating system (OS)

The software that manages the basic operations of a computer or mobile device (e.g., Windows, macOS, Android).

Opt-in

Consent given by an individual to receive marketing communications or have their data collected.

Opt-out

The ability of an individual to choose not to receive marketing communications or have their data collected.

Organic campaigns

Marketing initiatives that attract users naturally through non-paid channels, like SEO or content marketing.

Organic traffic

Visitors who come to your website from search engines, without paid advertising.

Organization for Economic Cooperation and Development (OECD)

An intergovernmental organization focused on promoting economic and social progress.

P

Page URL

The unique web address (Uniform Resource Locator) of a specific page.

Pageviews

The total number of times a web page is loaded or viewed by users, used as a metric to measure the popularity and engagement of a web page.

Paid marketing activities

Utilizing paid advertising channels to reach your target audience.

Path exploration

Analysis of user navigation routes within a system or application to understand common user journeys and optimize user experience.

Personal data

Information that can be used to identify a specific individual.

Pinned events

High-priority actions or events you want to monitor closely (e.g., signups, purchases).

Pixel-white labeling

Replaces the tracking pixel URL with a custom domain, potentially preventing ad-blockers from filtering data.

Plans and billing

The central hub for managing your Usermaven subscription plan and features.

Position decay attribution model

Assigns 40% of conversion credit to the first and last touchpoints, and 20% to interactions in between.

Power users

Highly active users who significantly influence and engage within your digital space.

Privacy laws in the United States

Laws governing the collection, use, and disclosure of personal data.

Privacy shield

A framework established between the US and EU to ensure data protection for EU citizens' data transferred to the US.

Private cloud

A cloud computing environment dedicated to a single organization, offering increased security and control.

Product analytics

The practice of collecting and analyzing data to understand user behavior and optimize your product.

Product engagement

Measures user involvement and activity within your platform, providing insights into their satisfaction.

Product features

Specific functionalities offered by your product.

Product insights

The section in Usermaven offering detailed analytics on user interactions, preferences, and behaviors.

Product management

The process of planning, developing, launching, and managing a product.

Product roadmap

A visual representation of future product development plans and priorities.

Product strategy

The overall plan for creating and bringing your product to market.

R

Raw data analysis

Examining unprocessed data to extract meaningful insights.

React native analytics

Analyzing user behavior within React Native mobile apps.

Redirection

Sending users to a different web page than the one they initially requested.

Referral/referrer

The source (website or campaign) that directed a user to your platform.

Referrers

Sources that direct users to your platform, helping you track user traffic origins.

Regex (regular expressions)

Allows grouping multiple events into a single step based on specific patterns.

Regions

Geographical areas or divisions that categorize locations based on shared characteristics such as political boundaries, cultural factors, or administrative regions.

Relative drop-off

Identifying deviations in user engagement compared to a specific time period.

Retargeting/remarketing

Targeting users with ads based on their previous interactions with your platform.

Retention

Measuring how well your platform keeps users engaged over time.

Retention marketing

Strategies to encourage users to return and continue using your platform.

Return on investment (ROI)

A metric measuring the profitability of an investment.

Returning visitors

Users who have previously visited your website or app.

Revenue per visitor (RPV)

The average revenue generated per website visitor.

Revoke data access

Withdrawing consent for granting data access to your Usermaven account.

S

Sales conversion rate

The percentage of visitors who complete a desired action, like making a purchase.

Sales funnel

The stages a user progresses through before making a purchase.

Sales opportunity

A potential sale identified by the sales team.

Sales-qualified lead (SQL)

A lead considered a good fit for your product or service by the sales team.

Saved views

Customized and saved configurations of data or reports that users can quickly access and reference within an analytics or data management platform.

Screen size

The physical dimensions of a display screen, typically measured diagonally from one corner to the opposite corner.

Search engine optimization (SEO)

Optimizing your website to rank higher in search engine results.

Search engine results page (SERP)

The page displayed by a search engine containing search results.

Segmentation

Grouping users based on shared characteristics or behaviors for targeted analysis.

Segments

Distinct groups of users or customers who share similar characteristics or behaviors, used for targeting and personalizing marketing efforts.

Sensitive data

Personal data requiring additional security measures due to its privacy implications.

Server-side tagging

Implementing tracking code on your server for enhanced data security and privacy.

Server-side tracking

Data processed on your server for enhanced security and privacy.

Server-side tracking with a first-party collector

Implementing server-side tracking while maintaining ownership of the collected data.

Session-based paths

Analyzing user interactions within a single session, encompassing all actions from start to end or user inactivity.

Sessions

Individual visits to your website, starting with the first-page view and ending with inactivity exceeding 30 minutes.

Show/hide columns

Customizing the display of columns in your analytics reports for focused analysis.

Sign in

The process of logging into an existing account on a service, platform, or application by providing previously registered credentials such as username, email address, and password.

Sign up

The process by which a user creates an account or registers for a service, platform, or application by providing necessary information such as username, email address, password, and any additional required details.

Signals

Data points or indicators used to understand user behavior, preferences, and interactions with products or services.

Source

The channel or platform users came from to reach your website or app (e.g., search engine, social media).

T

Tag management/tag manager

A tool for managing and deploying tracking tags across your website or app.

Tags

Labels or markers added to digital content, such as web pages, images, or documents, to categorize and organize them based on specific attributes or characteristics.

Third-party cookie

A cookie set by a different website than the one you are currently visiting.

Third-party tracking

Tracking user behavior across different websites using third-party cookies or other methods.

Time spent on page

The average time users spend on a specific page.

Top channels

The primary sources or mediums through which users access or interact with a website or application, typically categorized by channels such as direct traffic, organic search, social media, referral links, and paid advertising.

Top pages

The most visited pages on your website, ranked by unique visitors.

Touchpoint

Any user interaction with your platform, including visits, clicks, or downloads.

Tracking script

A piece of code added to a website or application to collect and send data about user interactions, behaviors, and activities to analytics or tracking tools.

Traffic acquisition report

A detailed analysis that identifies and evaluates the sources and channels through which users are acquired or brought to a website or application.

Traffic analytics

Analyzing website or app traffic data to understand user behavior and website performance.

Trial

A period during which users can evaluate a product, service, or software application before making a purchase decision.

Triggers

Conditions that determine when tracking tags are activated or fired.

U

User

An individual who interacts with your website or app.

User engagement

The level of user interaction and involvement with your platform.

User ID

A unique identifier assigned to each user within your platform.

User journey

The series of experiences and interactions that a user goes through when engaging with a product or service, from initial awareness to ongoing use and advocacy.

User persona

A fictional representation of your ideal user based on research and data.

User segmentation

Grouping users based on shared characteristics or behaviors for specific analysis.

User stickiness metrics

Measures how frequently users engage with your product. Stickiness is typically calculated as the ratio of DAUs to MAUs.

User stories

Concise descriptions of user needs and desired functionalities.

User-agent

Information about the user's device, browser, and operating system.

UTM links

URLs that contain UTM parameters (Urchin Tracking Module), which are tags added to the end of a URL to track and analyze the effectiveness of marketing campaigns. UTM parameters can provide information about the source, medium, campaign name, and other details of the traffic coming to a website.

UTM medium

The channel (e.g., email, social media) associated with a UTM-tagged link. Visitors: Individual users who visit your website or app.

UTM traffic

Analyzing traffic from links tagged with UTM parameters to understand the effectiveness of marketing campaigns.

V

Visit duration

The average time users spend on your website or app in a single session, calculated by dividing the total session duration by the total number of sessions.

Visitors

Individuals who access and interact with a website, application, or digital platform, typically referred to in analytics and marketing contexts to measure traffic, engagement, and user behavior.

W

Website analytics

The measurement, collection, analysis, and reporting of web data to understand and optimize web usage, track user behavior, and improve the effectiveness of a website.

Weekly active users (WAU)

Users who interact with your platform within a seven-day period (e.g., users active between January 1st and 7th).

Workspace

A digital environment or area within a software application where users can organize, manage, and collaborate on tasks, projects, or content related to their work or activities.

Z

Zero cookie load

A situation where a user's device doesn't load or store any cookies. This can be due to various reasons, such as user privacy settings that block cookies or use of incognito or private browsing mode.