Last updated: 25th February 2022
Welcome and thank you for your interest in Usermaven Inc. (“Usermaven”, “we”, “our” or “us”). Usermaven is a user behavioral analytics product and service. We allow businesses and websites to collect and analyze data about how their users are interacting with their services. Usermaven does this by collecting data on what users are doing, including but not limited to what webpages they visit, what users click on, where those users are located, what browser or platform those users are using, and many other forms of behavioral or personal data.
When browsing our website, submitting information via our contact form, registering with us for services online, registering interest in advertised job roles through our website, logging into our online services, subscribing to application status updates, and purchasing services from us, we collect personal information about you that may be combined, reviewed, logged, stored, or accessed for the following purposes:
Data we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information
“Voluntarily provided” data refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” data refers to any information automatically sent by your devices in the course of accessing our products and services.
The specific types of personal data that we collect are:
The processing activities we perform are primarily carried out for our legitimate interest as a commercial company that is developing and selling software-as-a-service. We also process personal data in order to fulfil our contractual and service level obligations to you when you purchase these services from us.
When you submit personal information to us by registering your interest in an advertised position, we process this data based on our legitimate interest and your consent by you voluntarily submitting the data to us.
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal data, and for the duration that we retain and store this data, we will protect it within commercially acceptable means to prevent loss and theft, and unauthorized access, disclosure, copying, use or modification. We do this primarily by:
However, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. For example, you are responsible for the safe keeping and strength of any passwords you create to log into our services, and for ensuring the security of your own information within the bounds of our services. Where your password can be easily guessed, or where you inadvertently divulge it to unauthorized users, we cannot ensure the confidentiality of the data held in your account with us.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Your personal data will be shared with third parties that we use to help deliver our services to you, or where required to share it for legal or regulatory purposes. Categories of third parties would include:
The personal data we collect is primarily stored and processed within the EU, and more specifically in Germany wherever it is possible to restrict the processing of your personal data.
Third parties that we contract for services may use processing facilities outside of the EU for redundancy, and for the purposes of providing support services. Where this is the case, and the country does not have equivalent data protection laws to that of the EU, we will ensure:
Typically, we will do this by ensuring Standard Contractual Clauses (SCC) published by the European Commission are in place with relevant third parties as part of our ISO/IEC 27001:2013 aligned supplier due diligence programme prior to any transfers. Where this is not possible, we will ensure that transfers will only take place based on your informed consent.
Under data protection law, you have certain rights which you are entitled to exercise and which we are required to make you aware of. These include:
You may request that we provide you with copies of any personal data that we hold about you.
You have the right to request that we erase any personal data we hold about you. However, where we are required to process your data for a legal basis such as compliance with a legal obligation, or where the data must be processed to continue to deliver contracted services to you, it may not be possible to erase your personal data.
You have the right to request that we restrict the processing of your personal data if (i) you are concerned about the accuracy of your personal data; (ii) you believe your personal data has been unlawfully processed; (iii) you need us to maintain the personal data solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
You have the right to request that your personal data be transferred to you, or another data controller of your choice, in a structured and machine-readable form so that the personal data can be reused. An example of this may be if you choose to transfer services to another service provider.
As mentioned in section 2 of this policy, you have the right to withdraw consent of the processing of your personal data at any time, subject to certain conditions. To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided below, or opt-out using the opt-out facilities provided in the communication. We may need to request information from you to help us confirm your identity.
You have the right to lodge a complaint regarding our processing of your personal data with a supervisory authority. In Ireland, the supervisory authority is the Data Protection Commission, and you can submit a complaint via web-form or post as directed on their website.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
We use 'cookies' to collect information about the devices you use and your activity across our site as mentioned in section 1 of this policy. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified, and helps us to analyze the performance of our site.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or provide you with the facility to opt in to or opt out of, as applicable, any new uses of your personal information.
The personal data that we process about you is controlled by Usermaven Inc. For any queries or requests regarding your personal data, or if you believe that we may be in breach of relevant data protection law, please contact: firstname.lastname@example.org. Where you prefer to make a request verbally via phone call, please let us know and we will arrange a call back.
Where you submit a data subject access request to us, we will respond without undue delay in writing, unless specifically requested otherwise, within 1 month of receiving your request, in line with current data protection law.