Terms of service

Last Updated: August 7, 2025

1. Agreement to terms

Welcome to Usermaven! These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "User"), and Usermaven Inc., a Delaware corporation ("Usermaven," "we," "us," or "our"), concerning your access to and use of the https://usermaven.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site") and the services, features, and content we offer (the "Service").

By accessing or using our Site and Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and the Service and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Service after such changes will constitute acknowledgment and acceptance of the revised Terms.

2. Definitions

• "Account" means the account you create to access and use the Usermaven Service.
• "Content" means any data, text, information, graphics, or other materials submitted, posted, or displayed by you on or through the Service.
• "User" refers to any visitor, customer, or individual who accesses or uses the Site or Service.

3. Account registration and security

To use the Service, you may be required to register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your password and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account. We are not liable for any loss or damage arising from your failure to comply with this security obligation

3.5 Purchasing your subscription

• Subscription purchase: Please follow the onscreen prompts to purchase your subscription to our Service. You may only subscribe using the methods set out on the Site. Each order is an offer by you to purchase the Service subject to these Terms.
• Acceptance of your subscription: Our acceptance of your order takes place when we send an email to you to confirm it (Subscription Confirmation), at which point and on which date (Commencement Date) the contract between you and us will come into existence. The contract will relate only to those Services confirmed in the Subscription Confirmation.
• If we cannot accept your subscription: If we are unable to supply you with the Service for any reason, we will inform you of this by email and we will not process your request. If you have already paid for the Service, we will refund you the full amount. We fully reserve our right to not offer the Service to anyone for any reason.

4. License to use our service

Subject to your compliance with these Terms, Usermaven grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or internal business purposes.

5. Acceptable use policy

By using the Service, you agree on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on the Site or provided through the Service.
• Remove any copyright or other proprietary notations from any materials and software.
• Transfer the materials to another person or "mirror" the materials on any other server.
• Knowingly or negligently use the Service in a way that abuses or disrupts our networks, user accounts, or the Service itself.
• Use the Service to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material.
• Use the Service in violation of any applicable laws or regulations.
• Use the Service to send unauthorized advertising or spam.
• Harvest, collect, or gather user data without the user's consent.
• Use the Service in a way that infringes on the privacy, intellectual property rights, or other rights of third parties.

6. Fees and payment

• Subscriptions: The Service is billed on a subscription basis. You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the subscription plan you select.
• Event-based usage and overages: Your subscription plan includes a specified monthly limit of events. If your event volume exceeds your plan's limit during any billing period:
• Overage charges will be applied automatically on top of your base subscription fee.
• Your subscription may be automatically upgraded to the equivalent tier that accommodates your usage volume.
• Automatic renewal: Your subscription will automatically renew at the end of each Billing Cycle unless you cancel it through your Account dashboard or by contacting our support team. All subscriptions automatically renew for successive periods equal to the original subscription term unless canceled before the renewal date.
• Cancellation: You may cancel your subscription at any time by either:
• Logging in to your Account, navigating to the "Settings" menu, and following the cancellation process, or
• Sending a cancellation request from the account owner's registered email address to our support team or through the support system.

If you cancel before your current paid Billing Cycle ends, your service remains active until that cycle ends, and no further charges will be applied. No prorated or partial refunds are provided for the unused portion of the cycle.

• Refund policy:
  • Free trial: We offer a 14-day free trial on all plans, allowing you to evaluate the Service before committing to a paid subscription.
  • Money-back guarantee: For first-time subscribers only, we offer a 14-day money-back guarantee starting from the date of your initial paid subscription. If you are not satisfied for any reason within this period, contact our support team at support@usermaven.com to request a refund. Refund requests made after the 14-day window of your first charge are not eligible for consideration.
  • Accidental renewal: If you forgot to cancel your subscription and send us a refund request within 7 days following the most recent charge, we may offer a full refund for that most recent billing cycle only. This exception applies solely to the latest charge and does not entitle you to refunds for previous billing cycles or extended periods of non-use.
  • No partial refunds: We do not offer refunds for partial, unused, or remaining terms of subscriptions. For example, if you decide to stop using the Service after 3 months of an annual plan, you are not eligible for a refund of the remaining 9 months.
  • Discount adjustments: If your subscription included a discount based on payment frequency (e.g., annual plans), any refund approved will be calculated without applying that discount to the refunded amount. In certain cases, we may charge a reasonable administrative fee when processing refunds.
  • Refund processing: All refunds will be processed using the original method of payment.

7. Intellectual property rights

The Site, the Service, and all original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Usermaven Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Usermaven Inc.

8. User-generated content

You retain all your rights to any Content you submit, post, or display on or through the Service. By submitting Content, you grant Usermaven a non-exclusive, royalty-free, transferable, perpetual, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or create derivative works of your Content in a manner consistent with our Privacy Policy, solely for the purpose of operating and providing the Service.

You represent and warrant that you own or have the necessary rights to the Content you provide and that its use does not violate the privacy rights, publicity rights, copyrights, or other intellectual property rights of any person.

9. Disclaimer of warranties

We strive to provide a reliable and high-quality service. However, the Site and Service are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Usermaven makes no warranties, either expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

While we work hard to maintain service availability and security, we cannot guarantee that the Service will be available at all times or be completely free from technical issues. Like all online services, occasional interruptions or technical challenges may occur.

10. Limitation of liability

We take our responsibility to you seriously. However, to the extent permitted by law, Usermaven, its directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

For the purposes of this agreement, "consequential loss" includes any indirect loss, anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, or loss or corruption of data.

Our total liability in any matter arising from these Terms is limited to the greater of (a) $100 USD or (b) the total amount you paid for the Service during the three-month period preceding the event that gave rise to the liability.

These limitations reflect the allocation of risk between us and are an essential basis of our agreement.

11. Indemnification

You agree to defend, indemnify, and hold harmless Usermaven Inc. and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

12. Term and termination

We may suspend or terminate your right to use our Service and terminate these Terms immediately upon written notice to you for any breach of these Terms. Upon termination, your right to use the Service will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing law and dispute resolution

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

You agree to first attempt to resolve any disputes informally by contacting Usermaven. If a dispute is not resolved within 30 days of submission, you or Usermaven may bring a formal proceeding. You agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

14. General provisions

• Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Usermaven Inc. regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
• Links to other websites: Our Service may contain links to third-party websites or services that are not owned or controlled by Usermaven. We are not responsible for the content or practices of any third-party websites. You acknowledge and agree that Usermaven shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content or services.
• Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null. We may freely assign or transfer these Terms without restriction.
• Notices: Any notices or other communications provided by Usermaven under these Terms will be given by posting to the Site or by email to the address you provide.

15. Contact us

If you have any questions about these Terms, please contact us at support@usermaven.com.